[SOLVED] Visual Voicemail Not Working – AT&T

Visual voicemail provides a convenient way to manage voicemails by allowing users to replay, delete, rearrange, or reply to messages through text messages or phone calls. It presents voicemails in an email-like interface, including caller ID, phone number, and duration. This system enhances efficiency in handling incoming voicemails. To understand visual voicemail, its functionality, and potential benefits for your business, let’s delve into the details.

Traditional voicemail systems receive over a billion messages daily, often considered inconvenient, slow, and inefficient. Visual voicemail offers a modern solution by transforming the voicemail experience. Instead of dialing into a voicemail inbox and enduring slow instructions and sequential voicemails, users can scroll through a digital inbox, replaying messages at their convenience.

Services like Google Voice or Vxt, employing speech recognition, even allow users to read voicemail messages instead of listening to them. This innovative approach adds flexibility and ease to voicemail management.

If you encounter issues with Visual Voicemail on AT&T, consider the following troubleshooting steps to resolve the issue.

Power Cycle Your Device

When mobile phones operate smoothly, they are a great convenience. However, like any electronic device, cell phones can encounter unexpected software or hardware issues, including malfunctions in Visual Voicemail and other functionalities. These problems may manifest in issues with screen display, signal levels, or data entry into applications. In many cases, a simple power cycle can resolve such problems.

Here are steps to perform a power cycle on your mobile phone:

  1. Locate the power button or switch on your mobile phone. While keypad buttons are often on the front of current smartphones, the power button may be situated on the top or one of the side edges of the device.
  2. Press and hold the power button for a few seconds to turn off the cell phone. Wait for 15 to 30 seconds to ensure a complete disconnection before turning the phone back on. This process is known as a “soft power” cycle.
  3. Check if the issue is resolved after a power cycle. If the problem persists, you may need to perform a “hard power cycle,” which involves removing the phone’s battery while it is still active. After removing the battery, wait 15 to 30 seconds before reinserting it and pressing the “ON” button. The device undergoes a self-check upon rebooting after a battery removal.

These power cycle methods can often address common issues with mobile phones, including Visual Voicemail malfunctions.

Check Your Wireless Strength

To make and receive calls, access voicemail, and download Visual Voicemail messages, your phone relies on a wireless connection. Ensure that your wireless coverage and signal strength meet the necessary criteria. We recommend keeping your device’s software up-to-date to ensure that all applications run on the latest software version.

Wireless signal strength is measured in decibel milliwatts (dBm), with no positive or negative values. As the decimal point increases, the signal strength becomes stronger. This might be confusing because the smallest negative number represents a strong signal. For instance, the ideal Wi-Fi signal strength is -30 decibels (dBm), and a signal is considered unreliable if it drops to -90 dBm or lower.

Various devices, such as mobile devices, tablets, and laptops, typically display a Wi-Fi connectivity indicator. This indicator often uses a global Wi-Fi symbol with four to five curving bars, and a stronger connection is represented by more solid bars.

It’s a good idea to check Wi-Fi indicators on different devices. Walk around your space with each device to observe changes in the indicator, noting increases or decreases in bars. Monitor the distance between your location and the router. This exercise helps identify areas with weak or dropped signals and provides insight into your proximity to the router with your devices. If your router’s Wi-Fi signal doesn’t cover every part of your home, you might consider purchasing a Wi-Fi extender.

While free Wi-Fi signal strength tests can offer a general idea of your signal strength, they may lack precise data. More advanced, expensive programs can provide more detailed and accurate results, especially when examining Wi-Fi speeds.

Make Sure You Have A Decent Cellular Coverage

In today’s era, mobile communication plays a crucial role in both our social and professional lives, encompassing mobile internet, phone conversations, and text messages. While the information revolution has brought numerous benefits, it also comes with its challenges.

A stable and reliable signal is essential for various functions on mobile devices, such as reading emails, text messages, or making phone calls. In many cases, users depend on Wi-Fi signals for internet connectivity when cellular service is unreliable.

Visual Voicemail may face disruptions when cellular service is not dependable.

It’s important to note that each bar on the signal graph may represent a different value depending on the phone model. For instance, your iPhone with two signal bars may receive more signals than your friend’s Android phone displaying three signal bars.

Relying solely on the number of bars displayed on your phone is not a precise indicator. To better understand signal strength, it’s crucial to learn how it is assessed and perform a cell phone signal strength test.

Cell phone signal strength is accurately measured in decibels (dBm).

The standard unit of measurement for cell phone signal strength is dBm (decibel milliwatts), typically expressed as a negative number, such as -88, on a signal strength meter. This more precise measurement provides valuable information about the strength of the cellular signal.

Turn On 4G LTE Cellular Data

To utilize Visual Voicemail, ensure that your device has an active 4G LTE cellular data connection. Navigate to the Settings app, then go to Apps/Application Manager. Verify that Visual Voicemail is not disabled. If Visual Voicemail is not enabled, access Show system apps > Visual Voicemail > Enable (upper right corner) to activate it if needed.

Reset Visual Voicemail Password

To customize your voicemail password on the iPhone without relying on your phone provider or third-party software, follow these steps:

  1. Open the “Settings” app on your iPhone and scroll down to find the “Phone” option.
  2. Tap on “Change Voicemail Password” when prompted.
  3. You’ll see a keypad; enter a new password with a minimum of four digits and a maximum of ten digits.
  4. Press “Done” to save the new password.
  5. Confirm the new password by entering it again and ensuring its accuracy.
  6. Select the “Done” button to finalize the process.
  7. Your iPhone’s voicemail is now accessible using the new password

Resetting AT&T Visual Voicemail Password


Android and iPhone users can easily reset their AT&T voicemail passwords by either visiting the AT&T website or using their mobile devices.

For Android users, resetting the voicemail password for AT&T visual voicemail involves these steps:

  1. Open the AT&T visual voicemail app and tap on the three dots in the upper-right corner of the screen.
  2. Choose the “Change Voicemail Password” option to proceed.

To reset the voicemail password on the AT&T website, follow these steps:

  1. Log in to your AT&T account through the MyAT&T Login page.
  2. Locate the device for which you need a new voicemail password and click on it. Choose “Device Management” from the drop-down menu.
  3. At the bottom of the page, click the “Yes” button to continue.
  4. AT&T will send a new voicemail code to you via text message. Ensure you select the correct phone number in the first step to avoid resetting the password for the wrong phone.
  5. Once received, change the temporary passcode to a more personalized and secure one.

How Does Visual Voicemail Work?

In the visual voicemail dashboard, all messages are consolidated into a single list when callers leave straightforward voicemails. Instead of dialing a phone number and listening to voicemails sequentially, users can open the visual voicemail app and tap on any message. The app not only displays the sender’s name and phone number but also provides a brief summary of the message’s content.

Visual voicemail app users have the option to listen to or read the messages left for them. Following this, users can decide to delete the message, save the voicemail, or respond to it directly from the same screen. The specific methods for responding to voicemails and texts may vary depending on the business phone service provider, and users may also have the option to forwar

d voicemails to an email or another recipient.

What Are The Top Features Of Visual Voicemail?

It is possible to customize your voicemail greeting and transcribe audio messages to text using visual voicemail providers. Here are, however, the top features of visual voicemail:

Voicemail Transcription

Converting voicemails into text, known as voicemail transcription, is a commonly used feature in visual voicemail. This functionality transforms the audio content of voicemails into readable text, providing users with a quick overview of the message’s content without the need to listen to it. Voicemail transcription proves to be a time-saving tool, especially when checking voicemails on the go, allowing users to efficiently decide on the necessary actions. This feature is available on both iOS and Android smartphones.

Voicemail-to-email or text

Some phone service providers enable users to send voicemail transcriptions to others through email or text messages. This functionality facilitates the sharing of voicemails with team members or anyone who needs access. Additionally, users can choose to listen to their voicemails by sending them as attachments.

Voicemail Greetings

Visual voicemail systems often include the feature of custom greetings, allowing users to set a personalized tone for incoming calls. Users have the flexibility to customize their voicemail greetings based on their preferences, and various services offer a range of professional greeting options. To enhance the professionalism of your voicemail greetings, consider implementing the tips provided. If you’re interested in exploring top professional voicemail greeting services for small businesses, refer to our guide on the best providers for more information.

What Are The Benefits of Visual Voicemail?

Visual voicemail allows you to handle all of your audio messages in one spot, rather than having to scroll through each message one by one. Incorporate visual voicemail into your communication stack for these reasons:

Increased Productivity

An integrated dashboard consolidates the caller’s phone number, location, and transcribed message in one place. With visual voicemail, users can conveniently read messages without the need to answer the phone, and these messages are seamlessly presented alongside emails and chats. This eliminates the necessity to listen to voicemails or take notes during playback, providing a more efficient and organized communication experience.

Easier Access

Messages are accessible from any mobile phone or device, offering convenience regardless of your location. If you’re occupied or attending a meeting, there’s no need to listen to the audio message. Furthermore, you can choose to forward the message to email or respond via text message. This flexibility ensures that remote workers can seamlessly resume business activities from any location.

Prioritize Messages Accordingly

Visual voicemail, when combined with caller information, introduces a novel approach to message categorization. Unlike traditional methods where you have to navigate back and forth to find specific messages, visual voicemail enables you to choose the order in which you listen to messages. This flexibility enables prioritizing callbacks, directing attention to the most important ones. Additionally, visual voicemail empowers users to quickly scan and respond to the most crucial messages upfront.


Is visual voicemail compatible with any platform?

Accessing visual voicemail is possible on various devices, such as smartphones, tablets, desktops, and laptops, depending on your phone service provider. Simply use your voicemail password to listen to your voicemails.

Why do some people prefer graphic voicemails while others prefer audio?

Conventional voicemail involves a digital recording left by a caller when the recipient is unavailable or engaged in another conversation. With VoIP business phones, the visual voicemail feature allows users to view and listen to their voicemail messages in text or email format.

Is voicemail transcription the same as visual voicemail?

No, it’s a feature offered by specific visual voicemail systems that transcribe voicemail messages into text.

Leave a Comment