If you encounter the error message “The account that owns the email address you entered has been disabled” while attempting to log into your Facebook account, it may be due to the email address being linked to another Facebook account that has been disabled for violating platform rules. Another possibility is that Facebook has marked the email address as spam, leading to the disabling of any associated accounts.
To resolve this issue, consider recovering your disabled email account. You can attempt this by visiting the Gmail website and initiating the account restoration process. If unsuccessful through this method, you can fill out a form on Google’s support website to request the restoration of your account.
To recover your account using the Gmail website, adhere to the following steps:
Go to the Gmail website by visiting https://www.google.com/gmail/ and locate the “Sign In” button in the top right corner of your browser. Click on it.
Enter the email address and password associated with the disabled account, then click “Next.”
A notification will appear indicating that your account has been disabled. Click on the “Try to Restore” button to attempt resolving the issue.
Follow the provided instructions; Google may present specific steps based on the cause of your account deactivation. You might be prompted to provide an alternative email address for the account restoration request. Google will send updates to that email address, and you can expect a response within two business days.
If the previously mentioned approach is unsuccessful, you can attempt to restore your account by completing a form on Google’s support website. Here’s the procedure:
1. Log in to your Gmail account, and you’ll encounter a notification stating, “It appears that this account was used in a way that violated Google’s standards.” Below this notification, find and click on the blue “Learn more” link.
2. You’ll be redirected to a list detailing common reasons for account deactivation. Thoroughly review these policies to ensure compliance and avoid complications in the Gmail account recovery process.
3. Navigate to the section labeled “Ask us to restore your account,” which reiterates instructions from the initial method. Additionally, it provides a link to an alternative method for restoring your account.
4. Towards the end of this section, locate the line “If you have difficulties with these steps, fill out this form.” The text following this line contains a link to a form that you can complete to request the restoration of your account.
5. Click on the provided form link and input the required information. The form is concise, with a yes/no question regarding your email address domain (ending in @gmail.com or @googlemail.com). Respond accordingly, provide a backup email address for updates on your disabled account, and use the last text box to furnish any pertinent details. Explain why you believe Google incorrectly suspended your account.
6. Select the “Submit” button. Once the form is complete and you are satisfied with your responses, click “Submit.” Expect your Gmail account to be restored within a day or two, provided there are no violations of Google’s regulations.
7. After successfully recovering your disabled email account, use the associated email address to log into Facebook. Once logged in, the error message “The account that owns the email address you entered has been disabled” should no longer be visible.
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If you believe your Facebook account adheres to the platform’s rules and your email address is valid, consider reaching out to Facebook support for additional assistance. They might help you identify the root cause of the issue and provide a resolution. In the interim, you can explore creating a new Facebook account using a different email address—ensuring it is both valid and unique and that you have access to it.
It’s important to note that the error “The account that owns the email address you entered has been disabled” could stem from reasons other than rule violations. For instance, if you’ve been using a third-party app to access Facebook and that app has been banned, you may encounter this error during login attempts. In such cases, try accessing Facebook through a web browser or an alternative app.
If you’re still encountering difficulties logging into your Facebook account after attempting the previously mentioned steps, you might find it beneficial to clear your cache and cookies, as these can occasionally lead to login issues. Follow these steps to clear your cache and cookies:
1. Open your web browser and locate the “Settings” or “Options” button.
2. Within the settings or options menu, search for a section related to privacy, security, or history. The location may vary based on your browser, but you should find the option to clear your cache and cookies in this section.
3. Click on the option to clear your cache and cookies. You may receive a prompt to confirm this action. Select “OK” or “Clear” to proceed.
4. Close and then reopen your web browser to ensure that any changes made take effect.
After clearing your cache and cookies, attempt to log into your Facebook account once more. If login issues persist, consider trying an alternative web browser or device.
In summary, encountering the error “The account that owns the email address you entered has been disabled” during Facebook login may be due to the email address being linked to a disabled Facebook account or marked as spam. To resolve this, you can attempt email account recovery through the Gmail website or by submitting a form on Google’s support website. If login problems persist, clearing your cache and cookies or switching to a different web browser or device may help. If you believe your Facebook activities align with the platform’s rules and your email address is valid, reaching out to Facebook support for further assistance is also an option.
